Service/Repair Terms and Conditions

1. OnePlus Kenya will repair your device as agreed upon with you above. Unless your device is repaired under warranty, full payment of the amount invoiced is due upon the completion of repairs. Payment must be made before your device is returned to you. Unless otherwise specified, the amount invoiced includes charges for all parts and labour.

2. OnePlus Kenya does not warranty that it will be able to repair your device without loss of programs or data, or that it will be able to maintain the confidentiality of any data on your device. Please ensure that data is backed up and/or removed from your device as appropriate. In the case of accidental data loss or further damage to your system or damage or data loss caused by already existing problems in your system such as viruses, misconfigured software, jailbreak or hardware problems/failures, you agree to hold OnePlus Kenya and any persons associated with or involved in the work being done for you harmless from any action, claims, liability or loss in respect of such data loss or damage. If any device is damaged or lost while in OnePlus Kenya’s custody, OnePlus Kenya’s liability will be limited to the cost of repairing the affected device, not providing you with a replacement.

3. To the maximum extent permitted by law, OnePlus Kenya is not liable for any special, indirect, incidental or consequential damages resulting from the performance of any repair services. OnePlus Kenya’s maximum liability for any and all damage shall not in any event exceed the payments received by OnePlus Kenya for services provided pursuant to these terms and conditions. Water damaged device repairs are not under any warranty and repairs might cause data loss in such devices. If your device is in a condition that restricts us to investigate any existing problems, we are only responsible for providing you with the repairs you demand and OnePlus Kenya is not liable for any existing issue other than the repairs that were agreed upon.

4. You must pay the full amount invoiced in respect of repairs carried out on your device and collect your device from OnePlus Kenya within 10 days of being notified by OnePlus Kenya that your device has been repaired and is ready for collection. If you do not collect your device within this period, OnePlus Kenya will consider your device abandoned and will provide you with notice to that effect. In the event that OnePlus Kenya considers your device abandoned and provides you with notice to that effect, OnePlus Kenya may, subject to any applicable provisions of law, dispose of your device in any manner.